Customer Service
Electronic Cigarettes, Inc.
Call Toll Free: 1-877-324-4462
Monday - Friday
9am - 7pm EST
sales@electroniccigarettesinc.com
or use contact form below
For website issues or faults:
webmaster@electroniccigarettesinc.com
For affiliate inquiries:
affiliates@electroniccigarettesinc.com
For public relations:
press@electroniccigarettesinc.com
For wholesale inquires:
wholesale@electroniccigarettesinc.com
All other inquires please use our contact form below.
About Us
Our mission is simple. Supply the world with a smart new alternative to smoking; One that eliminates many of the problems associated with tobacco. This includes removing the smoke, carbon monoxide, and the 3,000+ chemicals currently found in a cigarette, while still delivering an enjoyable "smoking" experience. Utilizing innovative new technology, we are manufacturing and distributing the
highest quality electronic cigarettes currently on the market. We are a
BBB accredited business with a fully trained customer service staff ready to answer any questions and assist you with any help you may need. Please do not hesitate to contact us.
Shipping
We offer
free shipping by USPS and optional Priority shipping for domestic orders. Once your order is packed and ready to ship you will be emailed a tracking number. Orders can be tracking online using the USPS website found
here. New orders are typically packed and ready to ship within 48 hours of ordering. Once shipped your order will take approximately 1-7 days to be delivered.
International deliveries typically take around 1-2 weeks for delivery, however due to import regulations Canadian orders may take longer or be delayed in customs. We will not ship nicotine to Canada or Australia.
Warranty Info
We offer a guarantee to the original purchaser that our items will be free of defects in material or workmanship for full 30 days from the date of delivery. This warranty only applies to the product under normal use and is subject to all product usage documentation. In the event you need to exchange your product simply complete the Return Merchandise Authorization (RMA), place the RMA form and the item(s) to be exchanged in a padded envelope, and mail it to us at the address indicated on the RMA form. RMA forms can be obtained by clicking
here, or by contacting customer service. Processing typicaly takes a few days but can take up to 2 weeks.
NOTE: All exchange requests MUST be accompanied by an RMA form, be received within 30 days from the original delivery date, and include all items to be exchanged. We reserve the right to refuse any exchange requests that do not meet these requirements.
Money Back Guarantee
If for any reason you are not satisfied with your purchase, you may return your order within 14 days for a refund. Simply complete the Return Merchandise Authorization (RMA), place the RMA form and all items from the original purchase in a padded envelope, and mail it to us at the address that is listed on the RMA form. You can download the RMA form by clicking
here, or by calling or emailing customer service. Processing typically takes a few days but can take up to 2 weeks. All refunds will be issued back onto the original credit card used to purchase. This applies only to starter kits in their original packaging; Customer is responsible for the cost of any used cartridges and the original shipping cost. Misused, damaged or broken products will not be refunded. There is no refund on cartridges.
We reserve the right to refuse any refund or to issue a partial refund for any request that does not meet these requirements.
Order Status
Once you order is completed a confirmation email will be sent along with your receipt. Once the item is packaged for shipment another email with your tracking information will be sent. You can track your package
here with your tracking number. At any time you may log in to your account and check the status of your order and order history. To login click the My Account tab at the top of the page and enter in your email address and password.
